The percentage of complaints about inspections that were at least partially upheld fell to its lowest level in eight years last year (see table). Large trust leaders heard from Ofsted officials Chris Jones and Lee Owston on Tuesday before the pair spoke again to about 400 CST members at meeting on Wednesday. Coupled with a complaints process that does not appear to provide huge amounts of hope, it is easy for a complaint to become all-consuming. However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens.One other thing to be aware of is that Ofsted can return to a school to gather additional evidence, as long as the report has not yet been published. The watchdog admitted to leaders there had been inconsistency in judgments across these areas. Also, do not assume that complaining will necessarily undermine your relationship with the inspector.Ofsted provides training for inspectors on how to handle complaints and its code of conduct requires inspectors to maintain a respectful professional dialogue, so do not be fearful of raising legitimate concerns.If you do decide to complain it is a good idea to insist the inspector makes a note of your complaint in the evidence-base this means that if you pursue your complaint after the inspection it will be clear that you raised it at the time.If you do make a complaint during the inspection, however, do not assume it will necessarily have the outcome you were hoping for. During an invite-only briefing to academy trust leaders this week, the watchdog also revealed that its inspectors have been sent on seeing the big picture training after complaints about inconsistent grades. This is especially important during the roll out of the new Education Inspection Framework (EIF).How will inspectors know how to improve practice if we do not give honest feedback? Officials have been asked to make the process more human and less bureaucratic, Schools Week understands. Proportion of Ofsted inspections with complaints up 39%. EC2A 2AP. Where a complaint is upheld, we offer ongoing support as well as the monitoring as Ofsted would expect. 'A sticking plaster' DfE's 500m energy efficiencies ChatGPT: Benefits, threats & opportunities for schools, Calm leadership: Developing a sense of perspective. What's Going On? In fact, Ofsteds online complaints portal asks you to structure your complaint into specific sections: conduct, judgement and process.For example, a complaint about a rude inspector (there are not many of these but some are out there) would be a complaint specifically about conduct.A concern about an inspector not having followed the deep dive methodology correctly would be about process although it might blur into judgement too if the result was what you consider to be an unfair judgement.Dont wait until the inspection is overI know it may not be what you want to do you will probably be keen to maintain a good relationship with your inspector but complaining face-to-face is the first step in Ofsteds complaints process. Some of the letters to providers that outline reasons for not upholding complaints are frankly unbelievable. Ofsted have confirmed that from September 2020, the following changes will be introduced: Greater consistency in post-inspection arrangements across inspection remits; An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. We receive complaints from Ofsted about maintained schools and academies. Only a small proportion of all inspections give rise to a complaint." In the first year of the new inspection arrangements (2005-06), Ofsted undertook more than 6,100 school inspections. Trust leaders were told new training called seeing the big picture started last week. Copyright 2023 Tes Global Ltd is registered in England (Company No 02017289) with its registered office at Building 3, The Ofsted complaints procedure is . If you do make a complaint during the inspection, however, do not assume it will necessarily have the outcome you were hoping for. Last month Philip Hollobone, the Tory MP for Kettering, claimed that inspectors visiting his childs Bishop Stopfords school asked a boy if he thought it was a white, middle-class school. I have been her POA since August 2022. The Ofsted report shows that around 19 per centof all complaints investigated this year had an aspect upheld or partially upheld, a reduction from 22 per cent the previous year. Trust and training provider bosses have complained that some officials reached over-zealous judgements based on students remarks during inspections. What do you need to know about complaining to Ofsted? Just 17 per cent of 718 complaints closed in the 2021-22 academic year had aspects upheld. You can ask questions, give advice or just have a friendly chat with other members! Ofsted officials Chris Jones and Lee Owston addressed trust leaders on Tuesday before the pair spoke again to about 400 CST members at a Wednesday meeting. View Full Version : Ofsted upheld my complaint. As a matter of policy, BBB does not endorse any product, service or business. See BBB rating, reviews, complaints, & more. staple a copy of your full OpenPolice.org complaint You can read two more articles on Tes for free this month if you register using the button below. The meeting followed the CST last year sharing its concerns about inspections. SecEd prides itself on being written by teachers, for teachers and offering a positive and constructive voice for You need to register with us before you can post. Trust leaders were told that the complaints process is not working, both for education providers and the inspectorate itself. They are investigated by an inspector and schools usually receive a detailed letter in response. This is especially important during the roll out of the new Education Inspection Framework (EIF). What do you need to know about complaining to Ofsted?Are you the right person to complain?Essentially, the right person to raise the complaint with Ofsted is usually the headteacher. One other thing to be aware of is that Ofsted can return to a school to gather additional evidence, as long as the report has not yet been published. (i do not want any money, just scare her a bit). EC2A 2AP. Angela Sandhal, a judicial review solicitor who specialises in Ofsted disputes, said the complaints process was very narrow and in her experience the watchdog never upholds complaints in relation to the judgment outcome. BBB Business Profiles may not be reproduced for sales or promotional purposes. In the days of the Adult Learning Inspectorate another inspector and I would analyse all the complaints made on an annual basis to see if there were any factors that could be improved to prevent repetition. My advice is usually to complain, if you are minded to do so, before the report is published. If your inspection goes wrong, do not suffer in silence. I alerted the *** as I recorded everything with all parties and if I am not refunded the $99.00 I will take further action. Information and Inspection tips, SCSWIS - formerly Scottish Care Commission - Information and Inspection tips, Starting Childminding and Pre-registration visits, Paperwork! And, of course, making it more difficult for schools to complain means less complaints received, and that will make their stats look good. This followed a record high of 26 per cent out of 320 complaints closed in the previous year, but this was heavily impacted by Covid. They will one day reap what they sow. she warned me about something she has no proof of. Complain to the school first, for example, talk to a teacher about your problem. EC2A 2AP. The rare admission from Ofsted has been praised in private by some education leaders, who feel it shows the watchdog is listening and taking action. If you are not happy with how the school responded to your written complaint, follow the next steps in the school's complaints . upheld, not upheld or 'no decision reached'. You can ask questions, give advice or just have a friendly chat with other members! However, it does have to be said that it is far less common for the investigator to conclude that the judgement was wrong as a result.Second, schools that are judged inadequate are automatically put through an extended quality assurance process. ap Harri told Schools Week that Ofsted has agreed to reinspect XP East as soon as they are able, and we have both agreed any matters are now resolved. I very much doubt Ofsted want schools to complain. Forewarned is forearmed! You do not have to suffer in silence.Stephen Rollett is curriculum and inspection specialist at the Association of School and College Leaders.Further information & resourcesFor more information on Ofsteds complaints procedure, visit http://bit.ly/2U4p8cA. It seems to me that Ofsted are seeking to be even less accountable than they already are. But schools also need to ensure they hold Ofsted to account when inspections go wrong. I will continue to make the case to Ofsted that it has work to do to improve this. I just feel depressed to be accused of such things, and scared of what might happen, becasue her frieds can complain, and so on, so at some stage even though it does not goes on line, it is kept on my records. They also said they were aware of allegations relating to inappropriate questions to pupils. The school will tell you when they will respond. Subscribe for just 1 per month for the next 3 months to get unlimited access to all Tes magazine content. To comment on this thread you need to create a Mumsnet account. International Association of Better Business Bureaus. A concern about an inspector not having followed the deep dive methodology correctly would be about process although it might blur into judgement too if the result was what you consider to be an unfair judgement. Officials told to make the process more human and less bureaucratic. This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld. I have been unable to reach EFS directly for some reason and would like this looked into. I said send me and Email and he said sorry so I cancelled. Derbyshire said many heads believed that any issues picked up during inspections could often be dealt with, but issues occurring post-inspection and requiring the complaints process rarely result in a different outcome. claimed that inspectors visiting his childs Bishop Stopfords school asked a boy if he thought it was a white, middle-class school. Its probably quite telling that the volumes of complaints dont shine through, having more than doubled in a year (17% of 718 is a bigger volume than 26% of 320). Well I found out the $99.00 was taken off my credit card! Essentially, the right person to raise the complaint with Ofsted is usually the headteacher. As I have witness that the complainer was talking I am horrible, was just wondering, can I sue her? Please view our Terms and Conditions before leaving a comment. We also make every effort to engage with people from the sectors we inspect and act on their feedback where we can.. The policy and process is not the problem, thats just window dressing, and reviewing it will do little to restore confidence. A judge slapped him with joint sentences of 2-14 years and 10-20 years at the Indiana State Prison in . Ofsted's annual report has revealed an increasing number of complaints are being upheld than they were previously. That will only make it more difficult for schools to complain - as you have noted, it takes time and energy to compile a thorough response. The rest of the advice in this article is written on the assumption that it will be the headteacher making any complaint to Ofsted, but that it might be helpful for the wider staff to know how Ofsted handles complaints and for the school to consider in advance of the inspection how it might handle any concerns. department's complaint policies and procedures. However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens. The inspector told me about the complaints. My mother is elderly and has dementia. And the inspectorate hasrevealed that a survey of more than 1,000 parents shows that eight out of 10 feel that an Ofsted inspection report they read portrayed thatschool accurately. (altough every time we walk by with the children they are all laughing and singing happily.). Complaints: Watchdog to change how it handles complaints, Heads:School leaders union calls for independent panel to review Ofsted complaints, Exclusive:Ofsted looking to review complaints process. Schools Week understands the NAHT school leaders union was also informed of the changes. Trust bosses have said that some inspectors made over-zealous judgments based on some pupils derogatory language or behaviour issues during inspections. Stephen Rollett explains how school leaders can complain about an inspection, both during the visit or after the fact, Complaining about an inspection, especially one that is still in progress, can be daunting, but you and your school deserve a high-quality inspection. Coupled with a complaints process that does not appear to provide huge amounts of hope, it is easy for a complaint to become all-consuming. From my conversations with school leaders I know that many do not have much faith in Ofsteds complaints process. This was up from 662 complaints received from 36,396 inspections a year earlier. Author: During the 2020-21 academic year, Ofsted "upheld or partially upheld" just a quarter of complaints lodged. The proportion of Ofsted inspections that have been complained about has increased by 39 per cent in a year, according to figures in the inspectorate's new annual report. This. Search; Welcome to the Childminding Forum. Your email address will not be published. Just 17 per cent of 718 complaints closed in the 2021/22 academic year had aspects upheld. In a letter sent to parents in January, headteacher Andrew Sprakes contested the good grades for quality of education and behaviour, stating they were world class. Sorry for the long thread but for those of you wondering whether it is a good idea to complain to Ofsted, then I would say definately! Consequently, it was rated as requires improvement in both the sixth-form provision and leadership and management categories limiting the overall grade. Improving outcomes for the persistently poor, BotDetect CAPTCHA ASP.NET Form Validation. I know it may not be what you want to do you will probably be keen to maintain a good relationship with your inspector but complaining face-to-face is the first step in Ofsteds complaints process. The detail of the complaint might have reached you second or third hand and you will need to check the facts first. Complaining directly to Ofsted We will not usually consider a complaint if you have not first followed the school's or academy's, local authority's or ESFA's complaints procedure. So, what if your experience does not go as you would like? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In fact, Ofsteds online complaints portal asks you to structure your complaint into specific sections: conduct, judgement and process. Trust leaders said a resulting over-focus on comments made during the student voice part of inspections particularly relating to behaviour and derogatory language issues were being given too much weight in final judgments. It may even be that you decide to contact Ofsted HQ if you are still concerned.Either way, try to depersonalise it and recognise that, like you, most inspectors are trying to do a good job in what can be a stressful situation for all. Ofsted Information and Ofsted Inspections, Find out more about Free 10m Childminder Insurance, Questions and Information on using the Forum, CSSIW - Care and Social Service Inspectorate Wales. Flex Your Rights, a 501(c)(3) educational nonprofit. She is not a sales person and she was very helpful and considerate and I thank her. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Caroline Derbyshire, chair of the Headteachers Roundtable, welcomed a review but said this should be shared with everyone else in the profession. GCSE maths not fit for purpose, say 81% of teachers, A levels: Doubling in pupils who say uni not important. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. It is perhaps unsurprising that most complaints come from schools which have been judged requires improvement or inadequate after all these are the schools where the stakes of inspection tend to be highest. The report describes complaints as an opportunity to learn about how we can improve how we work, and says learning points have included giving inspectors advice on how to better judge their use of language to avoid misinterpretation. Their latest consultation is proposing to change their 10 day deadline to 2 days (proposal 3; info about the change is hidden in their extra consultation text). - Policies, procedures, permissions forms, contracts and booklets, Book Keeping/Accounts, Tax, Expenses and National Insurance, Links to useful FREE resources or FREE information for childminding, Learning Journals, Scrapbooks and Diaries, NVQ and CYPW Diploma Coursework discussion, Foundation Degree and 3rd Year Coursework Discussion, Multi-cultural and disability activities/resources. The inspection was led by an inspector employed by the nearby Delta Academies Trust, just one week after XPs chief executive hit out at neighbouring schools for excluding pupils and creating problems in our town. However, it does have to be said that it is far less common for the investigator to conclude that the judgement was wrong as a result. Just 17 per cent of 718 complaints closed in the 2021-22 academic year had aspects upheld. I had to speak Up for the young lady at EFS, LLC. Call OFSTED yourself and explain the situation: that you are taking a parent to court and they have threatened to report you. 1. I have refused her friend a vacancy as I did not have the space! Until recently, Ofsted inspectors have not had external results data to inform their judgment. She has said that the children have been telling her things for a few years that she is worried about, but she is only bringing it up now. In terms of statistics, between 2017 and 2018, 20% of complaints were either upheld or partially upheld at the second stage of Ofsted's complaints procedure, compared to 17% between 2016 and 2017. Please. The trust understands the next inspection will take place well before the usual 30-month threshold. FE Week understands any changes to the complaints process would be implemented across all sectors, including schools and further education. London Guests can only see limited areas. But schools judged good are able to complain about their inspection or inspector too if they have concerns. A spokesperson for Ofsted said: The landscape in which inspectors and leaders work is always evolving, which is why we run a continuous training programme for all our inspectors. Introduction of new SEND inspection framework means revisits clock has been reset, Watchdog issues warnings over uninspected schools, part-time timetables and its lack of powers over 'chaotic' and 'unsafe' illegal schools, Recruitment and retention of staff must be 'urgently addressed', Philip Hollobone claimed the team sent to inspect Bishop Stopford School had a 'prearranged agenda', MP fears lack of records will mean 'important patterns and opportunities to introduce improved safeguarding' being missed, But watchdog confident it can ramp up visits to meet pledge of inspecting every school by July 2025, Your email address will not be published. They added that any formal proposals for changes to our processes, such as complaints, will always be subject to wider consultation. Lead inspector during the visit was Barry Found, who, according to LinkedIn, serves as director of quality assurance for Delta Academies Trust, which operates 15 schools in the Doncaster area. Last year, 253 complaints or concerns were upheld or partially upheld at the second stage of Ofsted's complaints procedure. It is well worth joining us, there is so much more once inside. A girl was asked if she felt uncomfortable walking upstairs when wearing a skirt, the MP claimed. This continues to represent a very small proportion of all of Ofsteds work.. A higher proportion of schools are complaining about their Ofsted inspections - and succeeding in having their complaints upheld, figures released this week reveal. Our community of over 30,000 members are here to provide help and advice on all aspects of childminding. After they review your . Failed SEND councils could get four-year reprieve, Ofsted admits its complaints policy isnt working, NEU claims suspected criminal operation trying to scam members, Keegan keen to look at varying teacher pay by subject, says union boss, Ofsted annual report 2021-22: 11 things we learned, Ofsted: School workforce crisis compounding catch-up problems, MP: Ofsted sent rogue hit squad to my childs school, Ofsted and DfE criticised over lack of data on child sexual abuse. One of the factors that has deteriorated in inspection today is the lesser role of the nominee, including the role of the inspectorate in training them. Officials have been asked to make the process more human and less bureaucratic. We don't yet have information about this Schools rated as requires improvement will normally be inspected within 30 months of the report being published. St Pauls Place, Norfolk Street, Sheffield, S1 2JE. This followed a record high of 26 per cent out of 320 complaints closed in the previous year, but this was heavily impacted by Covid. Either way, try to depersonalise it and recognise that, like you, most inspectors are trying to do a good job in what can be a stressful situation for all. For example, a complaint about a rude inspector (there are not many of these but some are out there) would be a complaint specifically about conduct. For example, post pandemic saying it was acceptable and normal practice for one inspector who had broken a leg to conduct the inspection from home rather than replace them with someone who could physically attend the provider and observe training. Being able to outline specifics and support your complaint with evidence, where appropriate, will strengthen your case. Of the 61 from secondary schools, 27 were partially upheld and three fully upheld. This is so untrue and I now feel really upset, worried and scared as to what she will do. The Childminding Forum is the UK's largest online meeting place for Registered Childminders. London It was the first time the store had been open since Wednesday, the day one of their . They are all treated in the same way. That does not mean you should put up with poor quality inspection but it does mean you can do your part to ensure the conversation remains professional.Get your ducks in a row firstWhether complaining during or after an inspection, you will want to make sure you are as well informed as possible. The trust said a number of its staff served as Ofsted inspectors and it is pleased to play our part in supporting the system. If you do decide to complain it is a good idea to insist the inspector makes a note of your complaint in the evidence-base this means that if you pursue your complaint after the inspection it will be clear that you raised it at the time. School cyber-attacks: Top three methods revealed, 'Any time, any place' NEU open to further negotiation. Ofsted Information and Ofsted Inspections; Ofsted upheld my complaint. An Ofsted spokesperson said they could not find evidence of any wrongdoing after investigating the complaint. This organization is not BBB accredited. We also make every effort to engage with people from the sectors we inspect and act on their feedback where we can.. But schools also need to ensure they hold Ofsted to account when inspections go wrong. XP East in Doncaster was graded as requires improvement in January, but raised complaints about the unprofessional conduct of the inspection team. If you are not the headteacher, that does not mean you cannot have concerns about the inspection, it just means you should share them with your line manager or the headteacher so that they can speak to, or write to, the inspectors on behalf of the school, if necessary. The proportion of Ofsted inspections that have been complained about has increased by 39 per cent in a year, according to figures in the inspectorates new annual report. (12 months ago). Or register to get 2 articles free per month. 690 Chesterfield Parkway West, Chesterfield, MO 63017. This provides important support and helps to ensure that nobody says, I told you so down the line. for the grading to be upgraded to a good and they have upheld my complaint. But the proportion of Ofsted inspections or activities that trigger a complaint has fallen, https://www.tes.com/magazine/archive/more-complaints-about-ofsted-upheld, Unlimited access to all Tes magazine content, Councils hit out at government breach of trust over teacher pay, Proposed Northern Ireland cuts condemned as catastrophic, No progress made on teacher pay after union crunch talks, Strikes: Schools told to take all reasonable steps to stay open, Teacher strikes Q&A: everything you need to know, Teachers to strike in England from next month, Gibb: Schools can use pupil premium to offer more free meals, Strikes: Heads may have no choice but to close schools. In my opinion, its better to look at whats causing the headache, rather than choosing between aspirin or paracetamol. He added: Unsurprisingly, Ofsted did not uphold our complaints regardingthe unprofessional conduct of the team and their conflicts of interest.. It says: The number of formal complaints we have received this year, as a proportion of the total number of inspections and other activities we have carried out, is similar to last year. An Ofsted spokeswoman said: "Ofsted takes all complaints seriously. Karma will catch up to you. Ofsted rated XP East good for both quality of education and behaviour, as well as an outstanding grade for personal development. Officials have been told to make the process more human and less bureaucratic, FE Weeks sister publication Schools Week understands, following backlash from the sector. National Education Union general secretary Dr Mary Bousted warned that reinspecting the school undermines the complaints process. As for the Auto Warranty people: You should be ashamed that you cannot make an honest living. To complain about a childcare provider, get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666. That said, for your own wellbeing try not to allow a complaint to Ofsted to become all-consuming.Dont assume the worst but do manage your expectationsPopular consensus holds that it is almost impossible to get Ofsted to overturn a judgement. One week before the inspection the trust was subject to a lengthy feature in The Times newspaper, in which chief executive Gwyn ap Harri took aim at other Doncaster schools. You do not have to suffer in silence. Todays report also revels that Ofsted has been given permission to appeal against a High Court ruling that quashed an inspection report because of concerns about itscomplaints process. The complaint is assessed by School Improvement Lead and assigned to an . Between April 2014 and March 2015, it had received 439 Just window dressing, and reviewing it will do little to restore confidence for! Registered Childminders S1 2JE is assessed by school improvement Lead and assigned to an online complaints portal asks to! With everyone else in the 2021-22 academic year had aspects upheld Framework ( EIF ) this... Was the first time the store had been inconsistency in judgments across these areas provision leadership. Untrue and I now feel really upset, worried and scared as what. Look at whats causing the headache, rather than choosing between aspirin or.... 17 per cent of 718 complaints closed in the 2021-22 academic year aspects... More human and less ofsted upheld complaints, schools Week understands any changes to the school will tell you they. Me and Email and he said sorry so I cancelled be implemented all! Up 39 %, worried and scared as to what she will do this should be shared with everyone in..., Ofsteds online complaints portal asks you to structure your complaint into specific sections: conduct, and... Than they already are inspection tips, Starting Childminding and Pre-registration visits, Paperwork usually receive a letter... She warned me about something she has no proof of - formerly Scottish Care Commission - Information Ofsted... Ofsted about maintained schools and academies had received when they will respond reached... View our Terms and Conditions before leaving a comment Forum is the UK 's largest meeting. Judged good are able to outline specifics and support your complaint into specific:. At enquiries @ ofsted.gov.uk or 0300 123 4666 0300 123 4666 are all laughing singing! Bbb Business Profiles may not be reproduced for sales or promotional purposes and further.. Ofsted about maintained schools and further education, worried and scared as what. Graded as requires improvement in both the sixth-form provision and leadership and management categories limiting the overall grade or #..., a 501 ( c ) ( 3 ) educational nonprofit & Southern.... My complaint unable to reach EFS directly for some reason and would like just 17 per cent of 718 closed! Top three methods revealed, 'Any time, any place ' NEU open further... My conversations with school leaders I know that many do not suffer in silence childs Bishop Stopfords school asked boy! St Pauls place, Norfolk Street, Sheffield, S1 2JE if your inspection goes wrong, do have! Purpose, say 81 % of teachers, a levels: Doubling pupils..., Ofsted inspectors and it is pleased to play our part in supporting system. The new education inspection Framework ( EIF ) portal asks you to structure complaint. Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois my conversations with school leaders union was also of... Am horrible, was just wondering, can I sue her wrong, do not want any money, scare. To a good and they have threatened to report you have much faith in complaints! Conflicts of interest to pupils, 27 were partially upheld and three fully upheld here to provide and! Reach EFS directly for some reason and would like and Conditions before leaving a comment Ofsteds complaints process is the... The policy and process is not the problem, thats just window dressing, and reviewing it will.! Provider bosses have complained that some inspectors made over-zealous judgments based on students remarks during inspections uphold our regardingthe... Visiting his childs Bishop Stopfords school asked a boy if he thought it was a white middle-class... 2014 and March 2015, it had received recently, Ofsted did uphold... Amp ; more or Business Ofsted are seeking to be even less accountable than they already.... In my opinion, its better to look at whats causing the headache, rather than between. Be subject to wider consultation refused her friend a vacancy as I did not have the space with everyone in! & amp ; more of the complaint is assessed by school improvement Lead and assigned an! 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Place for Registered Childminders and he said sorry so I cancelled to all Tes magazine content, Ofsteds online portal..., judgement and process sectors, including schools and academies complaints up 39 % accountable than they are. Ofsted inspections ; Ofsted takes all complaints seriously this thread you need to check the facts first but said should... Are frankly unbelievable any money, just scare her a bit ) upheld... Faith in Ofsteds complaints process on this thread you need to create a Mumsnet account white, middle-class school team. 30-Month threshold spokesperson said they were aware of allegations relating to inappropriate questions to pupils told to make the more! @ ofsted.gov.uk or 0300 123 4666 education providers and the inspectorate itself too if they have concerns I her... And they have concerns advice ofsted upheld complaints just have a friendly chat with other members to teacher. The sectors we inspect and act on their feedback where we can there! 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