Panthera boss and part owner Jamie Hough said the investment would help. Theres a reason for this: YOUR CREDIT FILE. nQt}MA0alSx k&^>0|>_',G! See something that's not quite right in this article? x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R
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I can confirm that Panthera Finance is a legitimate collection agency. In the latest case of allegedly unconscionable conduct to hit the debt . LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). There are no promises of success nor is there a magic bullet that will instantly get you out of debt. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. It is also claimed in the alternative that Panthera breached the Australian Securities and Investment Commission Act by engaging in the same conduct. They hope that youll pick up the phone. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. 2022 Panthera Finance LLP. The Forrests owed $9,600 on their credit card when a debt collector "went for the house". "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. Why has Panthera been in the news recently? Panthera Finance is one of Australia's largest debt buyer and debt collection companies. Panthera Finance Group is Australia's leading privately-owned financial services company specialising in credit management. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. Robert Rough. Fortunately, the Melbourne-based consumer rights organisation Consumer Action got involved, and Mary was able to settle her debt for about half of what the debt collector had demanded. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. Either way Energy Australia will not help. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. He lives with his wife, two children and dog in Leigh-on-Sea. 91 0 obj
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We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. We offer a comprehensive range of mortgage products from across the market. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. That is an affordable payment plan to get debts resolved. Cons. 10. The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. Thanks - I tried Energy Australia - they are no help. In addition, he has oversight offinancial, IT and security matters on behalf ofthe Board.Robin has held his current role for 7 years andpreviously worked at St. Jamess Place in abusiness management and paraplanningfunction for 10 years, becoming well versed inthe retail advice process and regulatoryrequirements. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. "Some contingent collectors seem to be a law unto themselves. Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity. Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. . Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. Took them two weeks to get back to me. Yes, its true. Some debt collection firms are both contingent collectors and debt buyers. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. Read more here. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Today The Debt Free Community helps everyday Australians in need. staff are welcoming and inclusive. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. We can help sort it out for you, so you dont have to pick up the phone. The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. It was started with the aim of helping everyone in dire straits. endstream
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So if youre moving house constantly to get away, then they might still find you. If you read the reviews online about Panthera Finance, they certainly arent good. What well provide are the fundamental facts to help get your situation sorted. You don't regain the capital to which you lost access. Those with Panthera Finance debts have the potential of resolving within hours. CHOICE supports the First Nations people's Uluru Statement from the Heart. w(Wg8aFV4K
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I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. They called my husband at work. The great credit card rip-off and how much extra weve paid. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. In October 2018, the Federal Court ordered Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties for misleading and deceptive conduct, and unconscionable conduct in relation to credit report services. N')].uJr With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. staff are welcoming and inclusive. Call before you pay!! "But in this particular case, not only was no hardship relief offered, but they actually sent the man a letter a couple of weeks later, threatening to take legal action if he was unable to pay the debt in full. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. Ask us to step in! Your reward doesn't need to be expensive, it just needs to be . "Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way, and a lot of the time people are feeling harassed," says Johnson. A mortgage is a loan secured against your home. It's understood KPMG Corporate Finance advised Panthera on the transaction. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. You should try that. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. What if I am impacted by COVID- 19? Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603.
When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. The Panthera case is just one example. hVmoF++K"5]XS$Kr}qPm3$W[Vayfgyf b#Q@|/$'K TD"I'"B With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. Checked for accuracy by our qualified fact-checkers and verifiers. At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. Energy Australia finally released me l records after I get on the phone with them. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you, We operate with total clarity throughout the buying process to deliver a fast and totally reliable service, Guiding you home through a personal relationship with one of our team of experienced pro-active brokers. "I don't have that sort of money.". Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Reward yourself. 112 0 obj
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Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. We've leveraged over a decade of knowledge to create meaningful progress in digital platforms that deliver for clients and the customers they support. I plan on calling them tomorrow and finding out whats what, because I'm 95% certain I owe nothing. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. Theft happens sometimes, so it might be your fault at all. Perhaps youve even been visited by the Sheriff or one of their debt collectors. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. This is bad news. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. It's harmless scam mail if you don't fall for it. Johnson cites the recent case of a man who had lost his job due to the pandemic and took the initiative to contact the debt collector, informing them that he had no income and was applying to Centrelink. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. The parent company is the Queensland-based debt acquisition and collection agency Panthera, which since July has been facing court proceedings brought by the Australian Competition and Consumer. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. Follow the topics, people and companies that matter to you. Like I have stated, I get these letters, and they don't even have the proper name, its off by a single letter; I don't understand how I have been associated with this debt in a name that is not quite mine but at my address. Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. Those letters, text messages and phone calls can be stopped within days. The debt is yours (via a contract you had with the original company). Again, we dont charge anything upfront at all. He is CeMAP qualified. All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. If youre struggling, please get in touch. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Simply call the Police if this happens. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . PDF 330.38 KB They have many negative reviews/comments against them throughout the the web. Stock images:Getty, unless otherwise stated. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Now we know its not ideal to have a bad credit rating. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. With the above restriction, any day between 9am and 9pm (expect public holidays). Cant Pay My Debt: Heres the BEST solution! When do debt collectors give up? What can Panthera Finance do to collect debts. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. In my case, I finally decided to believe it was legit. It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. We always aim to provide clients with the most appropriate option to suit their individual needs. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. Call Energy Aust first.. they are the ones with the power to get them to stop. All rights reserved. Read more:
Q They were relentless, unscrupulous. Our 100% FREE quick phone call can help you learn more about this. (And How to Avoid It), How to Refinance Your Mortgage with Bad Credit (Australian Guide). Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. If you have received a notice or contact from Panthera Finance regarding an outstanding debt you have a number of options to consider. Force them to prove that: 1. In an embarrassing twist to the ongoing Robodebt controversy, iTnews can reveal ARL Collect (Pty Ltd), which is wholly owned by Queensland based Panthera Finance, snared a plum debt recovery deal from DHS just weeks before its parent company was hit by landmark legal action from the Australian Competition and Consumer Commission. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. What never-ending credit card debt is doing to Australians. By the end of this post, youll be well informed to make the right decision. Debt collectors can come to your residence regarding debts, however you can request they leave at any time and they will have to comply. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. 2y.-;!KZ ^i"L0-
@8(r;q7Ly&Qq4j|9 He did and Energy Australia will not assist him. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). I tried to negotiate with them, but they would never accept what was being offered. As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. I found this forum with a Google search. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. Help using this website - Accessibility statement. And, there seems to be no reason for them to change their ways. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. Becoming 100% debt-free takes a lot of work, effort, commitment, and often, a financial sacrifice. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. One day in 2016 I came home to discover my gas had been disconnected. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. Then they were sued for bankruptcy, How detectives zeroed in on the alleged killer of Victorian campers, Major supermarkets in spotlight as 'crazy' cosmetic standards send 'perfectly good' food to landfill, Gauff triumphs over Raducanu in battle of young guns, North Melbourne's Tarryn Thomas charged by police, Shelves bare in north Queensland as rain eases but flood warnings remain, Cassius Turvey's alleged murderer returns to court, three months after Perth teenager's death, Australians caught up in rising tensions at European ski field. I searched through my emails and computer, I can't find PDFs of my payment slips. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. After a long career on the railway starting in 2003, he decided his future lay elsewhere and qualified as a mortgage and protection adviser. But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. Something is not right here. They refused to provide me with an email address to file a complaint to their management. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. We can stop further direct involvement but remember that requires your commitment. ( Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Instead they sold my "debt" to Panthera Finance. They can only contact a 3rd party twice per year to get location information about you. Panthera is a debt ledger acquisition and debt collection company that buys receivables off the likes of the big four banks and utilities providers such as Telstra. I believe this company to be a scam operation. In this review, well examine how to deal with Panthera Finance in Australia. The attached document below contains the ACCCs initiating court documents in relation to this matter. People solve problems not banks! n3kGz=[==B0FX'+tG,}/Hh8mW2p[AiAN#8$X?AKHI{!7. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you).
2021 Panthera Finance Group. You might have to go to court. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. Called Energy Australia and we owe no money!! The National Debt Helpline is always available on 1800 007 007. These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. They can only contact you between 7:30am and 9pm on weekdays. Founders Bill Ferris and Joe Skrzynski are co-chairmen of the investment committee. ACCC v Panthera Finance Pty Ltd I believe that companies or utility providers who on-sell debt that turns out to be illegitimate should be fined and breaches disclosed. We work hard to help everyday Australians to work through the hurdles. This is a great extrinsic motivation. Once you've repaid the full amount. Over 25 years, this business evolved throughmany iterations in partnerships with Citibank,Lincoln, J. Rothschild Assurance and wasfinally sold to St. Jamess Place in 2016.The skills and experiences Simon gained overthis time formed the core values for thecreation of Panthera Multi Family Office that heco-founded with his wife Gina and brother-in-law, Robin. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Asked 10 February 2021. It often violates the guidelines, since debt collectors aren't supposed to discuss the debt with anyone but the debtor.). wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 3. Collections isnt for everyone but staff are supported to achieve their goals. This way you can deal with debt collectors like Panthera Finance. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. Unfortunately, removal of defaults and improving your credit score and ability to borrow . In one case, the ACCC alleges that Panthera used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. If you want additional piece of mind, call them up. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. Then when youre at home, youll find letters in the mail. Go and reward yourself. We help credit-impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans. The deal marks a busy period for CHAMP. CHAMP Private Equity is set to sign its second acquisition in the space of one month. Every payment is a win and guiding you to a debt-free life. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. We will use your name, email address and contact number (personal information) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and members of staff. "The collection agency called again and again, with me getting less and less civil," he says. Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. To share your thoughts or ask a question, visit the CHOICE Community forum. Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. But a few weeks later I received a bill for about $1,900. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. You dont want this tarnished, as a bad mark will last 5+ years. Panthera along with a number of debt collectors have been in the news recently due to high profile court cases alleging harassment and breaching of ACCC guidelines. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. What Do You Need To Check Before You Start A Home Renovation? endstream
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AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. 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