I contacted you about this the 24. Order placed on 6th December never arrived. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. I have had no issues. Companies can ask for reviews via automatic invitations. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Discover our collections for Women, Men and Children. Calzedonia offers the gift wrapping service. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. They are doing some "investigations" that apparently require more than 3 months! You replied once and all rest have been ignored. ">. Theres no jargon in our rights guides. Not recommend to buy with Calzedonia. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Total of almost 500 euros extra!!!!!!! We will be back soon! Please give us a chance to make things right. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. NEW YEAR'S EVE 31 DEC. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. We use dedicated people and clever technology to safeguard our platform. Is this for real? I now have to pay 2.95 to have a courier pick it up at my place! Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. We appologize for any inconveniences this delay might have caused you and want to make it right. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. LABOUR DAY 01 MAY CHRISTMAS EVE 24 DEC How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. refunds section. case, you will have It was not true, after over a month I am still chasing the items or a refund. Expires. Suggested companies are based on peoples browsing tendencies. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. That was without luck. We also ensure all reviews are published without moderation. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! In the meantime discover our social networks We will contact you privately to check all details and assist you. An Calzedonia.com account is already associated with your e-mail address. Can I purchase my order with a gift wrap. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. order. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. What a scam!! It is effortless to become a Calzedonia member. Discover our collections for Women, Men and Children. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. If I could rate this awful company any lower I would! 07077448080. Extremely poor service from Calzedonia customer service team. be processed the next day. !Furthermore, I did never received the confirmation email. Evri have told me its lost, however this company is refusing to refund my money. It goes against our guidelines to offer incentives for reviews. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Terrible customer service. 'Returns and Refunds' Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. Over five weeks later and theres still no sign of my parcel. Hopefully I get my money back this week. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. your account. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. Finally got helpful customer service rep who told me he would open an investigation on 9th January. Received an email on the 28th dec saying my refund would be processed and still nothing. I ordered a product and decided to return them. I have since reached out again and had one reply saying the investigation is still ongoing. I bought 2 pairs of this leggings in 2018 and fell in love with them. We have just sent you an email regarding this issue. ALL SAINTS DAY 01 NOV Reply from Calzedonia. Stay away from this company. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? Then they changed the material and the leggings became horrible. I have to give them their due that they were most helpful. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. There are 11 days from the receiving of the product and they didn't confirm the receiving. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. gift kit to proceed with the DIY package. Its been nearly 6 weeks. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. I sent multiple queries to check it with delivery services. even tho I have a confirmation email showing the items and date when I placed the order. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. We also ensure all reviews are published without moderation. Could someone please resolve this situation?? We are happy to announce that we offer free returns on all orders. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. We also ensure all reviews are published without moderation. All the items I ordered are now gone - terrible customer service. We will resolve your issue as soon as possible as promised in our email correspondence. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). 1 point equals 1 dollar. , Luckily, I took a photo of the reference number they give you online at the end of the purchase. Would not buy anything from them. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp Your experience can help others make better choices. My package went back to the warehouse and was never reshipped. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. 10% Off. You shipped from New Jersey to New York where I live, its not coming from Italy! Sign up now and write review so everyone can read! Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Better to spend 3 at Primark, not 34 at Calzedonia. Find out how we combat fake reviews. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Sadly the items I ordered weren't suitable so returned. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. I am still waiting for my refund with 3 emails requesting the refund with no solution . They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Please call or email us at [insert phone number & email address. +1 855 564 2351 and Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Local Customer Care Number. My transaction was reversed without warning, then re-taken a week later. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. We use dedicated people and clever technology to safeguard our platform. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Privacy Policy 19/11/22 I email customer services wondering where my products were. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. I bought 2 pairs of this leggings in 2018 and fell in love with them. It's thanks to Louise that I started loving the brand and became a regular costumer. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. Join the 1,878 people who've already reviewed Calzedonia. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. Worst online buying experience I've ever had. For more information, please Get the latest business insights from Dun & Bradstreet. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. I sent pics to the customer service and they simply play dumb. I ordered 5 more pairs in 2022 and the product is NOT the same. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. I told her the situation and she said she would call the warehouse and reship it. everything was completely fine and the shipping was super fast! Will not be wasting anymore money for the poor quality. Why are you not refunding me ? You'll receive a reply as soon as possible. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Is this for real? First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Cookies Use. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. Verification can help ensure real people write reviews about real companies. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. After that, they decided to cancel the order without reason. That was November 2022. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. When I asked customer Sevices, they answered after a week. They are expensive but have some good deals from time to time. We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! This behaviour is not acceptable and shows how much you don't care. So a very bad buy. Log in with your social media profile or enter your email address here. Get started now and lets get this sorted. Companies can ask for reviews via automatic invitations. Best and worst companies at resolving issues. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. See the never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. I have not received my order yet, what should I do? Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I will never buy online anymore, order never received no refund.I will never buy online anymore. Thank you for contacting us.We are sorry to hear about your experience with our shipping. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. I have been so disappointed with the service I have received. Consumer guides, newsletters, surveys and more! Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! On behalf of the entire Calzedonia team, we apologize again. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. Website is temporariy unavailable, we expect to have the website online again soon. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. Just raise a case and leave feedback after. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. Popular Calzedonia Coupons. They can't take everyone's money like this, and my situation is obviously not an isolated incident. But unfortunately she no longer works there since last year. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Policy 19/11/22 I email customer services wondering where my products were me its lost, however this is. Sign up now and write review so everyone can read and only been getting stockings there. Will never buy online anymore, order never received my order with a gift wrap and nice item as as... 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