TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. You can also contact us by filling out the form below. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. 1.6. We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. Attention: Fraud Alert. Prepare your supporting documents
Please check with the third party if they received a notification about the passport being ready for collection. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. TLScontact allows some third parties to set and access their own cookies on your device. 5. Please do not attend our centre until you have been invited to do so. Our Visa Application Centre is open for new appointments. We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. Our trade marks are registered 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. We have no control over the contents of those sites or resources. 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. A valid e-mail address. 8. It is therefore up to the Customer to check the accuracy of the order and report any errors without delay. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. Other Third parties Immediate, temporary or permanent withdrawal of your right to use our site and your registration account; We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. Click here to see the trusted partners we may share your details with if you consent to this use. In accordance with applicable national and/or European regulations, the Customer may have the right to access, alter and rectify its personal data such as the right to object, to data portability or to restrict processing. This step is mandatory in order to be able to register to your account. For the purpose of harming or attempting to harm minors in any way; Analytics and Performance Cookies All requests are free of charge. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. Cookies typically enable websites to work, or work more efficiently. You are not permitted to use it without our approval. 3.1 Price of the Service fee of TLScontact For further information, please visit the link here. USE OF COOKIES Third parties for legal reasons You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. This step is mandatory in order to be able to register to your account. _gid Google Analytics Used to distinguish users 24 hours The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. Your personal data (i.e. The Customer is required to read and understand these terms and conditions before placing an order for the Service. You will find the relevant information on the gov.uk website. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. travel to England from another country during coronavirus (COVID-19). By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. Will never be used for anything other than to process the requested service; Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Will never be used for anything other than to process the requested service; Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. You will be contacted by our Visa Application Centre when your passport is ready for collection. TLScontact by your side. UK in Nigeria on Twitter: "Update on UK Visa Application. If an external website requests personal data from you (e.g. Further information on current processing times for standard visit visas can be found here. You can contact us on the following number: +23417002040. OVERSEAS TRANSFER OF YOUR PERSONAL DATA Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Our site is directed to people residing in Nigeria. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. We work with third-party product providers to provide you the best customer experience. You will be able to unsubscribe at any time. Third party service providers working on our behalf The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. Send you communications and notifications concerning the status of your chosen service. Any software used in the provision of our site; By continuing to use . The grounds we may rely upon are: We may use your personal data to: Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. This is further demonstration of our commitment to Nigeria, . The current version of our Privacy notice will always be posted on our website. We will try to give you reasonable notice of any major changes. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. The Customer has a cooling off period of 14 days, starting on the day following the day the service is subscribed to on line, to exercise his or her right of cooling off vis--vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. Data protection TLScontact Lagos Phone Number Ikeja - +234 1 269 2188-92, 2615047 Fax: +234 1 261 5047 Website Login: https://uk.tlscontact.com/ng/los/index.php ADDRESS OF TLSCONTACT ABUJA Uk Visas Application Centre, Third Floor, EL-Yakub Building Beside Metro Plaza PLot 1129, Zakaria Maimalari Street, Central Business District, Abuja All rights reserved. Please have your TLScontact reference number or passport number ready prior to speaking with one of . Infringe any copyright, database right or trade mark of any other person; If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. We are not liable for business losses. We may suspend or withdraw our site HOW DO WE COLLECT YOUR PERSONAL DATA? I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. The content on our site is provided for general information only. Feedback and complaints may be submitted using the below form. Thank you for your understanding and cooperation. JavaScript seems to be disabled in your browser. 2019 - 2023 TLScontact. Personal details: name, email address and reference number; 5. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. Do not visit the Visa Application Centre until you have received this email. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; TLScontact aims to provide a first-class application experience. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. to collect your passport or get our Express Courier Return service. Further legal action against you; You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. 1.2. If you purchase services from our site, our Terms of Service apply to the sales. Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. 2.4. Any content you upload to our site will be considered non-confidential and non-proprietary. In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. HOW IS YOUR PERSONAL DATA USED? All payments related to TLScontact services should be made directly via our website or at our visa application centre. Third parties for legal reasons This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. HOW LONG WE STORE PERSONAL DATA? Attention: Fraud Alert. Will be kept secure and confidential; If you already have an account, please login here. Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. CCTV images for general surveillance. 18. 8. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). Cookie settings in Firefox If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Electronic media data: Video and audio recordings. 1 minute Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Learn more Content standards and registration HOW IS YOUR PERSONAL DATA USED? By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. 14. WHAT DO WE COLLECT? We will never transfer your personal data in an unsafe or unsecure way. Address: 2.3. All e-mails from the system will be sent to this address. Which cookies do third parties set on our websites? Too busy to come to our centre during standard opening hours? Any part of our site; Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. Interactive services This is a site operated by TLS Contact Processing Services Limited (We), with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732. By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. TLScontact does not do profiling. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. Assist you in your application/service; Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. By continuing browsing the websites, you agree to provide consent to the use of cookies. Get in touch with our Feedback and complaints team: . We are not responsible for the content or functionality of any of those external websites. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. Our Privacy Notice; We will only disclose personal data that is necessary to deliver the service. 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. The e-mail address is not made public and will only be used for password reset and application process updates. The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. TLScontact is a registered trademark. 23. For the best experience on our site, be sure to turn on Javascript in your browser. Legitimate TLScontact employees will never ask you to make payment via telephone or social media. In case of material changes in these terms we will inform you by any appropriate means. Cookies Policy. All e-mails from the system will be sent to this address. Bulletin boards. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; If you feel that your right have been impacted, please contact our Data Protection Officer. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. You will be contacted by our Visa Application Centre when your passport is ready for collection. You will remain liable to pay all Service fees charged by your payment card issuer. Please provide a valid email address in order to receive the confirmation mail from us. We will share personal data with third parties: Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. If you wish to complain about information and materials uploaded by other users please contact us. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . We may make changes to these terms The Customer alone is responsible for the choice and purchase of any and all Services. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Please do not attend our centre until you have been invited to do so. 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