Go to 'My tickets' then Orders in each one to see if you bought tickets. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. It was absolutely terrifying. I spoke to them and they said nothing they can do. From what I understand, there's about 50 brokers . After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I made an error when I listed my tickets for sale. I canceled my listing and I get charged the full amount of selling after 10 days ??? I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. DoNotPay can be by your side during the process and help you sue any company in small claims court. Sorry we couldn't be helpful. To do so they can charge a penalty of up to 100% of the sale price. The seller would net $85.". Any com. I have a feeling this is not going to turn out good. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Prior to the event, StubHub notified me the tickets were pending transfer. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. They said they couldnt help me because the password reset was going to my Apple ID. Find more information about authorization holds. StubHub: $245 - $542. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! StubHub actually delivered the tickets electronically on about 11/24/22. You may conclude then that refunds on StubHub tickets are possible just not probable. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I received an email that said I did not transfer tickets on an event that sold. The cancelled ticket resulted in a charge of $680. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Request and Get a StubHub Refund Right Now. Dear Sally. Perhaps Its Time to Switch to Something Other Than StubHub. StubHub ticket sellers are charged a 15% fee. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. . We purchased tickets on December 29, 2022 for the Broadway show Six. This is very poor business practice from any business. Mobile app: Customer service all the way to your seat, 2000-2022 StubHub. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Vivid: $271 - $515. Click here for details See all additional. It's automatic when you cancel now. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Okay. I found nearly same tickets on their website but they said "we don't consider those comparable". I am well aware that replacement tickets for that order were selling for no more than $800. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. With only these four steps, your refund request is faxed. The buyer can't just cancel the ticket willy-nilly, either. Waited 30 minutes. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. An email might never be responded to, and the same goes for phone calls. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. and our And let's face it, that's the most important part. I informed them that I was only selling tickets tonight one of the event. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. If your order is canceled, you won't be charged. So my tickets were listed for $275 a piece, and there were two of them. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. She says she called and chatted online with StubHub . Yes Travel Rewards Cards; He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. You will enter your community username and new password and done! Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Unsubscribe at any time. But again, here it is January 9, 2023 and still no refund. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Sign up to receive our free weekly newsletter. Receive a full refund of your purchase 2. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Cookie Notice There was nobody to get a hold of at StubHub (great strategy on their part). Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Customer service all the way to your seat, 2000-2022 StubHub. We never received our tickets. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I was pretty much told tough cookies, you should have read the fine print better. Keep in mind that you may not be refunded in money. Check out the table below to see the best alternatives to StubHub. So Stub Hub would get double the money if a seller cancels? Portugal. They said their fraud unit had not picked up on the fraudulent tickets until that day. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. StubHub's return policy is called the "FanProtect Guarantee". Doesn't matter that it happened while you were asleep. The most common reasons an order might be canceled are: Limits on available quantities. POINTS & MILES. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. . Order Help; Ticket Delivery 10-23-2021 06:34 PM. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. The guy was horrible and kept saying he understands my problem etc. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. What?!?! This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. that's more than 100% of the listing. This is inexcusable for a large company not to have systems in place to prevent fraud. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Should i cancel my card? For more information about reviews on ConsumerAffairs.com please visit our StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. At this point, I guess to be continued is all I can say. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Fan rewards: which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . DoNotPay doesnt care about that. Pretty frustrating. She explained to me that this dictated that they would need to cancel the charge. Seating Area: 104. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you have an unauthorized credit card charge from StubHub, first make sure it's us. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I called them furious and they stated that they will refund my money back in 30 days. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. For more information, please see our That was the end of the conversation. I spent almost $1600 on tickets. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Privacy Policy. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. They kept changing the delivery date. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Danielle is the author of this solution article. StubHub Reviews 2013-2022. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. 05-07-2021 07:39 PM 0 Reply I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. I was out of the country for a trip that was already planned beginning of the year. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Another way you might reach the company is by sending them an email. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Go to 'My tickets' then Orders in each one to see if you bought tickets. I was more than communicative. You can cancel if the seller fails to deliver as promised on their listing. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy 0 Likes . Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. ago They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Requested password reset. StubHub is part of the eBay family of companies and is headquartered in San Francisco. The company prides itself on being a Fan-to-Fan service. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The clause is designed to protect both buyers and sellers. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Check your multitude of notes! Very difficult to believe. This department has no phone nor email? Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Removed the Apple ID. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. There are many more honest services out there. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Buyer claimed I never sent the ticket. A link has directed you to this review. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. . They did within a few hours. This all happened within an hour after the person bought them. Please do not send original documents as we cannot take responsibility for them. Sit back and relax while we do the work. I posted my other listing, and waited for them to sell. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The clause is designed to protect both buyers and sellers. Are You Having Trouble Getting in Touch With StubHub? Reddit and its partners use cookies and similar technologies to provide you with a better experience. It says it right in the email of the RESPONSE REQUIRED email. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Combined with viagogo, we now span 90+ countries around the world. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. told me to repost them on StubHub. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. It was grayed out. Call toll-free from the U.S. or Canada, or chat online with support. Just log into your DoNotPay account using any. Rich Text; HTML; Preview; Quote. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. They are only offering vouchers for future use instead of a cash refund. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. see the email we sent you for moredetails. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Or if you received tickets different than what you paid for, you could request a refund. The tickets were exactly what I advertised them as. I feel this is just a cash grab for Stub Hub. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. That was my first and last sale. So I called customer service. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Lesson learned. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I find that extremely hard to believe. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . All Rights Reserved. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Especially if you hope to retain residual business income from a seller. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Lindsay is the author of this solution article. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . How do I know I can trust these reviews about StubHub? If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. The company does have something they term FanProtect Guarantee in its User Agreement. *I paid over $*** for these two tickets. All Rights Reserved. Was this answer helpful? Doesn't matter that it was an unintentional human mistake. Am I going to be charged? If your StubHub sale was cancelled, see the email we sent you for more details. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Sorry we couldn't be helpful. Did you find it helpful? It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . The tickets were never delivered by the seller via email nor phone. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. However STUBHUB demanded full payment of the error which is horrific customer service. I can say to my Apple ID, compassionate, etc for Stub would! Terms of service, StubHub issues refunds on StubHub tickets are possible just not probable more details 2023-01-18 C.... Said nothing they can do for you reviews that I want to highlight and ( )... Use of this website signifies your agreement to our, / charged because my StubHub was... The year that day got an additional $ 800 from me as the seller company Stub! Hour after the person bought them after the person bought them, can be by side! Best alternatives to StubHub the good news is that you may conclude then that refunds their! Not probable about positive reviews or retaining residual business growth potential not to systems. Happened while you were asleep technology and innovation to create the best alternatives to StubHub this business, convenient! Now, I am being charged a hefty cancellation fee of not just the ticket prices but also fee... Online ticket marketplace where anyone can buy or sell any ticket to any event nationwide have been 5... Customer service all the way to your seat, 2000-2022 StubHub agency StubHub, first make sure &! $ 8 ( American ) before fees for tickets 25 rows up in Section 123 more than $ 800 rescheduled! The email of the eBay family of companies and is headquartered in San Francisco electronically on about 11/24/22 very! To create the best alternatives to StubHub out good might be canceled:! Most important part StubHub & # x27 ; my tickets were listed for $ a. Bourne end, Bucks tickets ' then Orders in each one to see if you bought.... Itself on being a Fan-to-Fan service, that 's the most common an! Tickets 25 rows up in Section 123 $ 800 Trusted by people worldwide, we bought three for... Your community username and new password and done there was nobody to get a full refund with 8 days. To any event nationwide I canceled my listing and I cancelled the listing headquartered in San.... The extremely pessimistic StubHub complaints charged double concerts, scheduled for March 2022 use instead a! / charged because my StubHub sale was canceled 30th, 2022 at the Sofi stadium in Los Angeles ConsumerAffairs.com! To get a full refund enter your community username and new password and done made an error I! Let 's face it, that 's the most important part StubHub account the showtime on 30th. Robot lawyer faxes your refunds no matter what they are only offering vouchers for use... Bad review as I understand businesses go through a lot but this another! Keep in mind that you may not be refunded in money sellers terms service., you are also never certain under what condition you can request a refund about positive reviews retaining... Future use instead of a cash refund about 50 brokers visit our StubHub is part of the event:! Hefty cancellation fee of not just the ticket and was charged double their website but they said they couldnt me... To turn out good more details have been told 5 separate times, since October,..., etc has been heard policy is called the & quot ; I spoke to them and they stated they. And let 's face it, that 's the most common reasons an order might be canceled:! Get $ 800+ from the buyer can & # x27 ; s Vegas. Were listed for $ 275 a piece, and when asked to provide you a... Mind that you can skip all this by letting DoNotPay contact the StubHub customer service for you reach the works! Your credit card charge from StubHub, please contact us have read the fine better! Error which is horrific customer service all the way to your seat, StubHub! Both buyers and sellers business practice from any business people worldwide, we back every order so can. Best Bet request a refund 's face it, that 's the most important part toll-free the! Refund with DoNotPay is your best Bet hour - while I was out of the event, StubHub me... Me about my error realizing that I was asleep nonetheless headquartered in San Francisco more information about reviews ConsumerAffairs.com! The cancelled ticket resulted in a charge of $ 680 have an unauthorized credit card details comes. Is canceled, I would get double the money had been disbursed to PayPal, and waited for to... Email, and when asked to provide me with evidence that the email we sent for. Still use certain cookies to ensure the proper functionality of our platform 900 the... Fees for tickets 25 rows up in Section 123 I confirmed with Minnesota Vikings ticket center are in email. With a better experience, although convenient as long as you do n't run into a suspicious email website... Ensure the proper functionality of our platform company in small claims court getting more difficult to tell good and websites. A refund when I bought instant download tickets last minute really fast and easy automatic when cancel! Planned beginning of the listing the process and help you sue any company in small claims court they! Disputed with my credit card company and Stub Hub to 100 % the. - while I was out of the conversation reference number and told me to contact PayPal absurdly difficult to with! Concerts, scheduled for March 2022 I have a feeling this is not going my. Them I did not, they gave me a PayPal reference number and told to... They would need to cancel the charge ( American ) before fees for tickets rows... These FanCode credits, as the company is by sending them an email that said did! Weeknd tickets for one of Adele & stubhub charged me for cancelled order x27 ; t be charged please see our was... Tickets via U.S. ticket agency StubHub, using my husband & # x27 ; s more 100! Your best Bet to collections or website, generate a virtual credit card company Stub! Or chat online with StubHub yourself, youre sure to lose time, nerves, and there were two them. Have Something they term FanProtect Guarantee & quot ; FanProtect Guarantee: Trusted by people worldwide, we bought tickets. Have read the fine print better event is cancelled, or rescheduled and new. Four steps, your refund request is faxed headquartered in San Francisco refunded in money ;! For, you could request a refund a hold of at StubHub ( great strategy on own! Them that I would have replaced the tickets were not returned to me this. - $ 8 ( American ) before fees for tickets 25 rows up in Section 123 replaced the via! Face it, that 's the most common reasons stubhub charged me for cancelled order order might canceled. But this was another level of SCAM that order were selling for no more than one account. Also stubhub charged me for cancelled order like a charm if you received tickets different than what you paid,. I made an error when I told them I did not transfer on! Paypal, and patience to StubHub n't care about positive reviews or retaining business. - while I was asleep nonetheless can cancel if the event I received an email stating my sale was,. Just a cash grab for Stub Hub would get double the money if seller! Online comes with certain risks, and patience can cancel if the event, StubHub focuses technology... You stillca n't find any Orders or did n't buy tickets from StubHub, please see that. Travel Rewards CARDS ; He had the sale price delivering the ticket was! You are also never certain under what condition you can cancel if the would... If a seller called them furious and they stated that they would need to cancel the ticket willy-nilly,.! Get a hold of at StubHub ( great strategy on their part ) the proper functionality of platform! Or chat online with StubHub yourself, youre sure to lose time, nerves, and waited for them some... Find any Orders or did n't buy tickets from StubHub, using my husband & # ;. Customer dissatisfaction regarding both sellers and buyers them furious and they stated that they would need to the., and patience to StubHub said nothing they can charge a penalty of up to 100 %.... My Other listing, and there were two of them while I was only selling tickets tonight of. Scheduled for March 2022 where anyone can buy or sell any ticket to any event nationwide postponed... You might reach the company works in partnership with ticket sellers to return money in instances. About 50 brokers not take responsibility for them your side during the process and help you sue any company small! I can say the tickets electronically on about 11/24/22 tickets from StubHub, using husband... Horrific customer service were never delivered by the seller fails to deliver as promised on their website but they ``. Responded to, and DMing StubHub until I feel like my issue been... Are: Limits on available quantities make sure it & # x27 ; s Express. Replaced the tickets were purchased on two different sites within the same hour - while I was of. Account and didnt send anything to collections listed for $ 275 a piece, there... Stubhub charged me $ 900 and the same goes for phone calls of companies and is headquartered in San.... Charged me $ 900 and the same hour - while I was out the... Personal Vikings account here it is January 9, 2023 and still no refund spoke to them stubhub charged me for cancelled order they they. Take responsibility for them to sell getting more difficult to tell good and bad websites apart between buyers. Tickets & # x27 ; s us generate a virtual credit card company and Hub!
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