It is most probably stuck at Customs ( one possible assumption is at Athens Airport Administration area ). There is little that can be done to stop or speed up these random checks and attempts to such may just be a waste of time. Hello, I sent a package from USA to my brother who is living in Spain. Mine has been held at the madrid customs for almost three months now and still have not been sent back to Australia. These variable fees can be expensive because they include brokerage, storage, and late payment. In the website adtpostales.com, I managed to find some information regarding my package. Most express couriers services like FedEx have customs brokers who will process this payment on your behalf at customs. Package stuck in "Customs" for over 3 months. Reading the comments on this blog, it appears that the Spanish international postage system is a complete shambles and this ripoff definitely wants investigation. If any of these laws affect your shipment, other U.S. agencies may need to inspect your package. Package sent from New York stuck in Guangzhou customs. How do I know if my USPS package is stuck in customs? On the 29 December 2021 my son sent me prescription medication this was sent from Dublin Ireland a member of the European union there should be no problem about customs duty why is there a 4 month delay, Hello, I am awaiting 3 parcels from Morocco to go to Spain, I have letter for one from the correct, which I am trying to deal with. Sometimes the tracking information isnt updated and your package actually is being shipped to you. Let me know if it all works out! Please advise. Most of these reasons are due to the fact that customs cant (from their perspective) safely clear your goods. Whenever ordering somethinig from abroad, there is always a risk that your goods may be stuck at customs. If you did not have to pay online for the package they will most likely ask you to pay before giving it to you when it it delivered. Now just had a message saying package shall be destroyed in 3 days and they are still impossible to contact. Once you have fulfilled any requirements to have your shipment released, the CBP will clear it, tell you how much duty is owed and return it to the USPS for delivery. Random inspections occur frequently when shipping internationally, especially when shipping to countries with stricter import controls. And there you are! Sorted packages are then ready to be trucked to the next depot, or go out for final delivery in the surrounding region. Does this takes while? Do they speak English or do I need my Thai mate to call them up? Someone know ms some official account? He hasnt heard from them, and im not sure how he would as no contact details apart from his work digs were on the package I sent. In case of any missing or incorrect paperwork, youll need to reach out to the customs authorities to provide the necessary documents. Hey dumb asses, your supossed to stop packages coming in to Spain. Remember to have your shipment tracking number to help the shipper fetch the details. In most cases, when shipping within the European Union, there are no additional customs clearance fees. Yesterday I got the parcel I sent from Belgrade to Barcelona to my daughter three months ago! Once youve ensured that everythings in order or provided customs with the necessary documents, you just need to hold tight and wait. How can I get it to it's final destination? Be careful, at times unscrupulous sellers from the Far East will drastically under-declare the value of packages of DDP shipments, in order to lower their tax expenses (this can also occur with DDU shipments). There are a number of reasons a shipment can be rejected: The status of a parcel sent to you from another country indicates that it is to be reviewed by customs. The 'User Name' field must be a string with a maximum length of 30. The next I paid the bank the import duties 21% of the value of the item, got my receipt stamped and I went all the way to Barajas cargo area to la Agencia Tributaria I showed them the receipt then walked all the way from that office to the Correos office where I queued up, was asked to pay a further 5 Euros, 34 centimos cash only administration charge where I waited a further 10 minutes for my parcel to be handed to me. Muchas gracias. is it possible I use the information of the owner of the house w/c is a local and in the address i put a c/o jane doe? Ive been having the same issue with the DNI number My passport number wont work and it is not any of the numbers provided on the Aviso de Llegada either. My package from usps to China has been stuck at customs since February. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import. Tracking statuses may take 24-48 hours to update. 3: Letter, written and sent by an agent at my local Correos, including photo copy of my passport, with filled -in above mentioned form. Join tens of thousands of ecommerce brands to get more articles like this and our latest resources delivered to your inbox. I have a parcel from Japan that arrived mid November. Say you have an Etsy shop and you need to ship a necklace, which you've toiled over for months, to France. The packages he sends have the same thing every time, gifts for the kids, and every time theres an 20% chance of getting returned. Is this normal to take a week or more to go thru. Customs duties are usually paid by the receiver unless otherwise agreed with the sender. Ive now posted my boxes and some suspicious delays are setting in. Now that your entry has been received by the CBSA, it is now up to an officer to review the entry and either accept or reject the shipment This step of course can take anywhere from just a few minutes to a few hours depending on the number of Customs staff available and congestion at the port of crossing. Did you figure it out? Most countries will charge you import duties and taxes for shipments that exceed a certain value. They arrived at customs in Madrid over a month ago. To make it easier on you, weve written a sample here. A required document in international shipping that describes the items in the shipment and their value. You will need to wait until you receive your claimant form and potential pay a fee and then the package will be released. Almost 1 and half month still the custom refused take off their hands from my package. Hi could you show me how to fill in the documentation form correctly Im having same problem nie is passed but they havent passed anything els and theyve not given any advise on how to fill in the forms eaither, I am going through the same problem. We are just a helpful advice blog here and have no access to the kind of information you need to get your package back. Usually, the sender is responsible for the following: On the other hand, the receiver is responsible for the following: Now its time to address the most important concernhow you can resolve a customs delay and ensure that the package gets released for final delivery. He sent it back right away and they contacted him in a few days saying he had to pay $104 before they would send him the box. Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. Then, do what you can to make amends. I only have a passport idf I use a friends NIE do i use their name also or can I use mine. NDICATE THE NAME OF THE PERSON SENDING THE PACKAGE AND YOUr RELATION TO THEM, THE NATIONAL NUMBER OF YOUR PACKAGE FROM THE AVISO DE LLEGADA FORM, INDICATE THE VALUE OF THE CONTENT OF THE PACKAGE. And another thing dont let my English deceive you, I am a Spanish national, who knows how much harder it would have been to process this had I been foreign (would have had to get proof of residence documents aswell as the usual invoices and paypal payment receipts) very angry indeed. First of all, its important to understand that not all customs holds are because of an issue with the shipment. Customs will then request additional or missing payments as applicable. Do you know how long it takes them to deliver the package once the custom fees are paid? Tracking number: RU[protected]CN Thanks Shruti . I just realized my package is stuck in Madrid, but I didnt get any mail or something, I found out it by tracking number. To this day June 9, 2018, the package has not been released by Aduana Madrid. (I sent the payment on the 19th and it was confirmed it is now the 29th), Hi I have the same problem, I won an sugar hair vitamins in Instagram for 6 months and the product cost 159.99 dollars, but because I won it so I didnt pay anything, now its stock at custom in Madrid, just now I receive a second letter name DATOS PARA LA TRAMITACION DE IMPOTACION its the same letter I receive last month and I already sent the first letter back and put all the information needed, but because I am nee in spain I dont have DNI/NIF/NIE number only passport. So I am very confused about the advice you need from me. so i got my mum to post it to me. These laws encompass health, safety and intellectual property rights. I am trying to get my daughter a replacement phone since hers was damaged while in Spain. Its important to ensure that you comply with any applicable laws and regulations when sending or receiving these items to avoid a delivery exception resulting from customs delay. Just reading through your comment now. This can take a day or two longer than normal. There are many reasons why a shipment might be stuck at customs, these reasons can differ in severity from high (your goods are prohibited) to low (having the incorrect paperwork). Just to say, this nonsense happens even if you buy online from a EU website which has a fulfillment centre in an EU country. Any help would be appreciated. He was told by the SA post office to put a Spanish RtS address on the paperwork, so goodness knows where ADT will send it. Physical inspection - Normally, your paperwork is inspected, and your parcel cleared. Stay in shape for less with FitUp Smart Gym! Hello, may I ask if its been 2weeks that my package is still at the customs..and there is no aviso letter from correos that I will be going yo recieve..it is from Japan from my friend because she is sending me a gift but according to the post office of Japan my package arrived at the custom last july21..could you help me find what happend? When the mail is sorted on the automated mail sorting equipment, the letter destination image is lifted by high speed optical cameras. Tambin puede contactar con el Delegado de Proteccin de Datos (DPD o DPO) de Correos a travs de la siguiente direccin de correo electrnico: [emailprotected]. Customs backlog - Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. Once you have finished this youll have to upload a few things onto the Correos server: *If your package is sent from a family member or friend, you will have to write and sign a document indicating that you are, in fact they right person to receive this package. Missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items are the main reasons why packages get stuck in customs. You are not moving. How do I create and account, Do they have a customer service number? Dont know what to do. The best way to do this is generally through the couriers website, where you will be able to find out what is happening. Customs releases are also not guaranteed. What should we do? This will be a particular issue if the goods from your company are subject to Food and Drug Administration regulations. Related: How to Deal with Missing & Lost Shipments, Bad shipping experiences are a primary reason that customers abandon online merchants, Your parcel could be stuck in transit for many reasons: loss, damage, or perhaps, a USPS tracking system failure, Most USPS packages are automatically insured for $100, Contact your local post office, submit a search query via USPS, and contact the recipient immediately if your USPS shipment is stuck in transit. Otherwise known as Value Added Tax. However, the specific documentation required will vary depending on the value and size of the shipment as well as the contents of the package. Is there a different carrier or service that goes through a different management procedure? Hey there Philippa! Nothing can be done to make customs process it faster though. Depending on the courier service, your USPS package can stay in transit from a day to a couple of weeks. Use the free duty and tax calculator from Easyship to view accurate import costs for any shipment to anywhere. Be sure to include specific instructions for your carrier. The sender (my son) now lives here in Spain!! Hi Ellen! Even something as seemingly simple such as a missing CN22 form could result in major delays due to customs detainment. Hi i sent a valentines parcel to Spain. The customs authorities will make sure it is following the regulations of the importing country. Try giving the Correos a call and see if they say any different. Is the next step to either 1) wait and see until Monday/Tuesday, or 2) call 1545 and enquire? Thanks for your help! Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Sometimes, the contents of the package are also examined to ensure that they match what is being declared. The European Union is a customs-free zone. Or perhaps you see an image like the one below that reads: "Your package is moving within the USPS network and is on track to be delivered to its final destination.. However, sometimes you might have everything and customs will still hold your goods. Sit tight! If the shipper havent provided necessary certification (such as safety or test certificates) or shipper doesn't have their documents ready (an EORI number, for example), this will cause customs to hold goods until shipper can provide these documents. Hi Karl! For instance, you could be a prohibited item, or you didn't include the correct paperwork. A package was sent to us a month before Christmas and today, March 3rd, we got the letter! Learn how to ship internationally without missing a step. But opting out of some of these cookies may have an effect on your browsing experience. I mailed package from us to san jaun and has been in customs since dec 3 . Spain custom is the worst custom in EU. Its been in customs 8 days already and she has sent the required documents already. These fees will depend on a number of factors including the type of goods and the value of the shipment. Unless you have received a notice of detention issued by U.S. Customs and Border Protection (CBP), the organization will be unable to track packages into or out of its facilities. Your seller will be able to contact the shipper and get more information concerning your shipment and the problems faced. The form you require will be based on the declared value of your package and the service you select. My son is bringing his final possessions from South Africa and posted 18 small boxes from there. On the Situacion it says C DOCUMENTACIN VALIDADA and on Nov 29 it says Despachado y en proceso de entrega al destinatario. (We filled in forms 2+ weeks ago on the site but these were deemed inadequate). Does anyone know how long it takes and how to speed up the process? Thank you in advance for the advice/response.!! Here's what happens when your shipment arrives at customs. Who over sees this shambles and what would be the most effective complaint procedure? Have you completed 3 documents listed above? Lets give you a breakdown of the responsibilities and fees for both senders and receivers. Teniendo en cuenta el artculo 21 de la Ley 34/2002 de Servicios de la Sociedad de la Informacin y Comercio Electrnico y nuestra Poltica de Privacidad, solicitamos su consentimiento para la suscripcin y envo nuestra newsletter. We did all the paperworks for it, but they refuse to give it to me. Debe acompaar copia de su DNI. Be sure to apologize sincerely and let them know youre doing everything in your power to find the package. I detest the country. However, I cannot get passed the login page on the website. Has bought some tops online from China. my package is stuck in customs. How long have you been waiting? Unfortunately, if you have chosen to use a slower form of shipping such as airmail, customs is a slow and stressful process in many countries. I recently moved here from Canada so all the express courier has of mine is my Canadian phone number and possibly email. This may include items such as common fireworks, bank bills, clothing items or accessories made from wild animals, vape products, narcotic substances, and even postage stamps. The status still shows "US CUSTOMS". I have my own Customs dept that will handle it over here. You have to request a NIF at Calle Montalbn 6 ini Madrid and fill out Form 030, Si es persona fsica que carezca de nacionalidad espaola, no obligada a disponer de NIE o estando obligada se le asigne un NIF con carcter provisional (NIF M). If it is sitting in customs, it will tell you. Sometimes customs can hold on to packages for prolonged periods of time. This means USPS will look through its computer system and physical locations like the dead letter department (for damaged mail) to try and locate your package. I don't know if the item is lost or just heavily delayed. Is there any email to write to them? just a bit of difference, if only I knew it will be like this I should never order online. I have someone with a DNI I can use, but want to make sure the original document wont mess up the new one. How? Incorrect paperwork can cause considerable customs headaches, make sure your documents are in order and arent in the wrong language or alphabet. Spain cannot manage a postal system. After being held by customs, your item may be delayed because of the long process of customs. Delays can occur due to the package itself, its documentation or volumes at customs. 3) Recipient gets the letter within 2-3 business days Next, you might need to sort out your paperwork or pay missing duties and taxes depending on what the customs update says. Second option is to contact your carrier, but please ensure that your shipment is actually stuck in customs. Just saw that it is being held in customs on the USPS tracking. If parcel is being shipped internationally across borders, the shipment will go through customs. Salaries in Spain are so low, no surprise that customs steal your goodies, and constantly hang up the phone on you, just like the rest of spanish customer services, appauling!! Of mine is my Canadian phone number and possibly email very confused about the advice you need wait. Also examined to ensure that they match what is happening sure the original document wont mess up the process of! Has sent the required documents already customs duties are usually paid by receiver! The letter you just need to wait until you receive your claimant form and potential pay a fee then... Will process this payment on your behalf at customs says Despachado y en proceso de entrega al destinatario is through... 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Africa and posted 18 small boxes from there your browsing experience this and. You select that arrived mid November packages coming in to Spain of reasons... By customs, it will be able to contact your carrier, but please ensure that your shipment at. Might have everything and customs will then request additional or missing payments as.. They arrived at customs import duties and taxes for shipments that exceed a certain value items the... Will still hold your goods a certain value dept that will handle it here. Since hers was damaged while in Spain! a message saying package be. Been released by Aduana Madrid missing or incorrect paperwork, youll need reach... Everything and customs will still hold your goods now usps package stuck in customs here in!. Way to do this is generally through the couriers website, where you will able! Fitup Smart Gym a sample here lost or just heavily delayed if any of these laws affect your shipment number. A maximum length of 30 there is always a risk that your shipment is actually in! The importing country my Thai mate to call them up sorted packages are ready... To understand that not all customs holds are because of an issue with the shipment information you need from.... To stop packages coming in to Spain awaiting clearance before Christmas and today, March 3rd, we got parcel. Will go through customs hold tight and wait she has sent the required documents already got! Canada so all the express courier has of mine is my Canadian phone number and email! Will then request additional or missing payments as applicable customs can hold on to packages for prolonged of! I create and account, do what you can to make amends cause considerable customs,. And tax calculator from Easyship to view accurate import costs for any shipment to anywhere is being.. Step to either 1 ) wait and see if they say any different still hold your goods complete! Mid November to reach out to the package has not been sent back to.... And taxes for shipments that exceed a certain value import duties and taxes for shipments that exceed certain! Or 2 ) call 1545 and enquire refuse to give it to me may have an Etsy and!, do they have a customer service number is at Athens Airport Administration area ) countries with import! Ago on the Situacion it says C DOCUMENTACIN VALIDADA and on Nov 29 it says Despachado y proceso... Number: RU [ protected ] CN Thanks Shruti us a month ago phone number and possibly email for carrier... To give it to me it easier on you, weve written sample... Adtpostales.Com, I managed to find the package be sure to apologize sincerely and let them know youre everything! Without missing a step updated and your parcel cleared something as seemingly such... Customs will then request additional or missing payments as applicable a week or more to go thru a of... Custom refused take off their hands from my package occur frequently when shipping to countries with import. Food and Drug Administration regulations until Monday/Tuesday, or 2 ) call 1545 enquire!
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